Account Manager

At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care including pharmacy, rehabilitation, and lab. United by our culture of service, we believe in blending compassion with clinical expertise, to the benefit of our partners, our employees, and most importantly, the people we serve.

Synchrony Health Services is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let’s talk about benefits.

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And so much more!

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Synchrony Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
Synchrony Pharmacy 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障 或性別而歧視任何人。

Position is based out of Grand Rapids, MI

Partners with sales and operations teams to manage customer relations with current clients. Oversees and is responsible for the growth of the Medication to Home Program. Manages and provides communication between pharmacy operations and current client base. Visits clients on a regular basis, and performs customer services duties. Educates facility staff on the benefits of programs and manages referrals for residents that meet the criteria for various programs.

Duties:

1. Manages and performs customer service visits to all assigned customers on a routine basis.
2. Performs monthly medication cart audits.
3. Manages and oversees cycle fill service/support as designated in a geographic area/pharmacy location.
4. Partners with all facility staff to gain referrals for the Medication to Home Program.
5. Completes weekly and monthly activity reports. Sets ninety (90) day goals specific to assigned location(s).
6. Works closely with Pharmacy management to resolve all customer issues and provides appropriate follow up.
7. Completes sales, retention, reporting and other procedures as determined in a timely and accurate manner.
8. Participates in local and state industry trade shows as required to develop current and new business.
9. Partners with Pharmacy management and clinical teams to support education, operational and clinical inservice programs.

10. Oversees customer onboarding to Synchrony Lab, including process education and implementation support

11. Assists customer in determining the most efficient operational workflow for lab processes.
12. Manages and escalates issues and risks, seeking expert advice and technical support from other leaders when necessary.
13. Travel (60%) including overnight stay as necessary.

• Bachelor of Science (B.S.) or Associate Degree or an equivalent combination of education and experience, preferably as an LPN, Pharmacy Technician.

Licenses/Certifications

• Pharmacy Technician Certification Preferred.
• Valid Driver’s License in state of residence required.

Experience:

• One (1) to three (3) years’ experience in a Pharmacy, Long Term Care, or Senior Housing industry.
• Exceptional communication skills.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products.